Blue jeans, insurance, meditation classes: No matter what you sell, you’re selling customer experience. A recent Gartner report found that more than two-thirds of companies compete mostly on the basis ...

It is undeniable that B2B marketplaces are changing the way that industries operate. Traditional linear supply chains are being replaced by intricate value webs that are built on relationships with ...

Implementing, maintaining and managing computer technology has been extremely difficult for most K-12 educational systems. The sometimes-impressive facade of computers gracing desktops in many schools ...

It is difficult to locate value within the conventional notion of the petroleum industry, especially in the upstream. A holistic approach to the much broader petrochemical and petroproduct value ...