Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Salesforce, Inc. (NYSE:CRM) disclosed a collaboration with Singapore Airlines (SIA) to enhance the customer case management system. As per the deal, SIA will implement Agentforce, an AI-powered system ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services. Salesforce has made its latest push into the AI space with Agentforce — a platform ...

Salesforce has launched an “AI Fluency Playbook”, based on its own workforce’s experience, aimed at guiding customers on AI ...

I took being in San Francisco for Dreamforce as a chance to catch-up with PwC for a call center briefing. As Dreamforce 2025 swings into action, PwC took the opportunity to launch its Agentic ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

SAN FRANCISCO & AUCKLAND, New Zealand--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced that luxury appliance manufacturer Fisher & Paykel, will deploy Agentforce to ...

As companies turn to AI agents to solve manpower constraints, over nine in 10 APAC consumers say they want clear explanations for AI-driven decisions ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.