A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Consumers don't trust what they don't understand. It makes digital service and social media companies that depend on dense terms-of-use contracts some of the least trusted companies out there. But ...

In this author’s opinion, one of the great disservices that we, as lawyers, are told in law school is the notion that using “legalese,” pseudo-Latin prose, and/or long-winded lawyer sounding words and ...

Using Plain Language in communications has shown substantial results in saving customers time, resources, and most of all, headaches that result from confusion. This downloadable playbook gives ...

Plain Language is communication that people can easily understand. Community Perspectives on Communicating in Plain Language primer is designed to help researchers connect with individuals and ...

The Spell It Out toolkit provides guidance on avoiding unnecessary jargon, using plain language principles, and fostering an inclusive work environment. The Canadian Centre for Occupational Health and ...

Rep. Nick LaLota, a Republican from Long Island, is making a second push to simplify federal contracts so more small businesses can understand and compete for them. One barrier that keeps small ...