Along with many other long-held notions, the Covid-19 pandemic has forced us to reassess many of our assumptions about the customer experience. First of all, we’ve seen an incredibly fast and seismic ...

The age-old art of anticipating the needs of others is now a key component of a successful business strategy. Specifically, anticipating customer needs is essential for modern companies looking to ...

It’s not new news. In the dynamic landscape of field service, technology, and innovation are pivotal. But let’s focus less on the direct benefit technology adoption has on your pocketbook and more on ...

In today’s competitive business landscape, entrepreneurs constantly seek ways to enhance customer experience to drive business loyalty. Understanding and prioritizing customer needs is paramount to ...

I would argue that the most important indicator of a brand’s health is customer loyalty. For leaders, building and sustaining strong customer loyalty is the holy grail. Leaders talk a lot about how to ...

As we step into a new year, financial services organisations are facing a familiar, if increasingly, complex dilemma: how to ...

You must understand customer needs before you can transform them into a total experience that meets all those needs. For as long as goods have been bought and sold, customer expectations for how these ...

“Giving the customer what they want” has long been a hallmark of the sales and marketing functions of any business. But today, with a greater focus on (and expectation) of superior customer service at ...

Opinions expressed by Entrepreneur contributors are their own. Whether you’re a business just starting out or have been around for decades, you’ve probably used surveys to keep a pulse of your ...

Both customers and service providers must grasp the difference between a technology “deployment” and an “installation” to avoid shortcomings in security system usability, reliability, and operational ...

Opinions expressed by Entrepreneur contributors are their own. A common word of advice for entrepreneurs is to build what they personally want, but this can prove to be a path to failure. After all, ...