The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Quality customer service will not only ...

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own ...

One of the primary focuses of the TDOT grant is the enhancement of transit hubs across Chattanooga. These hubs serve as critical points where multiple transit routes converge, providing passengers ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...

(Bloomberg) -- New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider ...

The status of passenger refunds for unused tickets, closed cars on crowded commuter trains, and addressing the accuracy and reliability bus, train and light rail arrival times on NJ Transits app are ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...

Cobwebs and dust metaphorically coat the office of the vaunted customer advocate position that's been vacant since Oct. 5, 2020. In two years, and after two job postings, NJ Transit has not been able ...