NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...

Replacing NJ Transit’s much maligned former customer advocate should be accompanied by a strategic plan to make customer service better, similar to what a transit agencies did in Los Angeles, ...

New Jersey Transit is moving to improve the commuter experience at major transit hubs after battling rider criticism over its record-setting service disruptions. The nation’s largest statewide public ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

NEW YORK (PIX11) — Riders always have something to say about the commute. It’s not always a complaint. The MTA recognized some employees during a ceremony at Grand Central on Thursday. The agency ...

The MTA will open “Customer Service Centers” at 15 subway stations next year in an effort to provide riders with “comprehensive customer support,” transit officials said Wednesday. The new booths will ...

Commuters hustling through the transit center in Trenton one recent evening slowed down when they saw a table stacked with NJ Transit-branded hand sanitizers, pens and bags. They were also greeted by ...