One task, many teams. A single customer journey often spans multiple departments, exposing weak links across channels. Friction by design. Some customer struggles are intentional and necessary, but ...

A customer’s experience with one or more of your touchpoints can make or break a sale. Every touchpoint channel and interaction should be optimized to make sure your customers have the best experience ...

Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers. However, getting the customer experience ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. More isn’t always better ...

How do you track customers’ interactions with your company? Touchpoint Dashboard has released an online customer journey mapping tool to do just that. The Wichita, Kansas-based company said that the ...

Iâ ve been putting up with low water pressure from my sink faucet since it was installed five years ago. Iâ m sure one call to the manufacturer would have remedied the problem, but Iâ ve let it go and ...

Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers. By Paula Sartini, founder and CEO at ...

POST FALLS, Idaho--(BUSINESS WIRE)--Pipl, the identity trust company, today introduced Pipl Trust, a new solution designed to democratize trust and redefine the way online organizations and retailers ...

Customer service and marketing go together in many ways that help communications professionals. By leveraging both, this creates a great customer experience. It also helps the brand’s reputation stay ...