Women are the fastest growing segment of car buyers at car dealerships, spending billions of dollars annually on new and used cars, as well as car service and maintenance. They’re more confident, ...

The following excerpt is from the Staff at Entrepreneur Media Inc. and Jason R. Rich’s book Start Your Own Etsy Business. Buy it now from Amazon | Barnes & Noble | iTunes | IndieBound or click here to ...

From the initial inquiry to post-vacation follow-up, top-notch customer service paves the way for repeat customers. Part 1 of a 3-part “Travel Agents Rock” series. When it comes to building business, ...

A brand’s image in consumers’ eyes matters more today than ever, and public opinion plays an increasingly influential role in shaping that image. As a business owner, brand image is not something you ...

Ever wonder why some people seem to have a "gift" for working with customers and are the "go to" person in the organization whom everyone consults? It's simple: They have mastered the secrets to ...

“501 Ways to Roll Out the Red Carpet for Your Customers – Easy to Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression” by Donna Cutting (Career Press, $16.99).

Good customer service is pivotal to a business’s success. While larger corporations typically have the funds to support top-notch customer service, smaller businesses are often working with tighter ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

Going the extra mile to ensure customer satisfaction can really pay off in the airline industry. Although not exactly a shocking development, a new study from Connecticut-based firm Watermark ...

In a study looking to determine top business priorities across industries for the next five years, customer service came out above both price and product. Great customer service has been climbing the ...

The first thing that comes to mind when you think of carpet cleaning might not be raving fans, but a local company has managed to find them because of the unique work it does when it comes to the ...