Natalie Ruiz is the CEO of AnswerConnect, an award-winning executive, and an event and workshop speaker. To continue reading this content, please enable JavaScript in ...

In 2022, the “Great Resignation” hit our cultural zeitgeist. This term is defined as “the elevated rate at which U.S. workers resigned from their jobs starting in the spring of 2021.” Companies small ...

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including ...

According to Unbabel’s Global Multilingual CX Report published last week, one in four U.S. consumers said they won’t spend more than $500 with a business if it doesn’t offer proper language support.

Starbucks uses crowd-sourced ratings known as connection scores to evaluate the customer service at its cafes around the country. In interviews, 17 current and five former Starbucks employees told NBC ...

Most importantly, hybrid brings together what customers value most: the speed of technology and the humanity of real people.

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Social media is a preferred channel for many consumers, as it is a place where they can feel free to express themselves, research a brand’s products and services in an informal manner, and even reach ...

One of the greatest lessons to emerge from the COVID-19 pandemic has been the importance of connection. Whether that’s our relationships with our families and friends, or with the community and the ...

The Red & Black is a 501c3 nonprofit. Please consider a one-time gift or become a monthly supporter. Cancel anytime. Located at 520 Macon Hwy., convenience store Jimbo’s which is attached to a BP ...

Let's be real – servers are basically professional people watchers. They've seen it all, and within those first few seconds, ...

J.D. Power recently declared Verizon, of all the mobile carriers, provided the best and most reliable coverage. But when consumers have a beef with their wireless provider, it’s usually about customer ...