Prime Bridge Solutions Leads Global Launch to Redefine Customer Experience in the BPO Industry

Photo Courtesy of Prime Bridge SolutionsABUJA, Nigeria, Feb. 11, 2026 (GLOBE NEWSWIRE) -- Prime Bridge Solutions, a rising provider of customer ...
No Jitter

Improving first contact resolution is not straightforward

Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...
Business Wire

LinkLive Agentic AI Reaches 1,100 Customers With Leading Organizations Achieving 78% First-Call Resolution and 50% Cost Reduction

Secure, AI-powered Journey Orchestration Engine delivers efficiency gains, cost reductions, and stronger customer outcomes across financial services, healthcare, and human services SAN ...