When you run a small business, you have to contend with consumer queries and complaints that may pertain to such issues as faulty products or service breaks. You must develop an action plan so that ...

The basic sales process consists of establishing contact with a customer, developing a relationship of trust, presenting the product's value proposition, handling customer objections, closing the sale ...

Jeannette is the CEO of Lurdez Consulting Group. She brings over 20 years of project management success to her work helping companies. When it comes to project management, no matter what type of ...

Forbes contributors publish independent expert analyses and insights. Hessie Jones is a strategist, entrepreneur and investor covering AI This article was written in collaboration with Taylor ...

Effective communication is a connection between people that allows for the exchange of thoughts, feelings, and ideas, and leads to mutual understanding. This exchange is evidenced when a speaker sends ...

“Tell me and I’ll forget; show me and I may remember; involve me and I’ll understand.” - Ancient Chinese proverb Over the past 20 years the democratisation of the workplace has seen businesses ...

Visual Science Communicator, Garvan Institute of Medical Research and Lab Research Fellow, 3D Visualisation and Aesthetics Lab UNSW Art and Design, UNSW Sydney I like deadlines. They punctuate my ...

Written communication involves any type of interaction that makes use of the written word. Communication is a key to any endeavor involving more than one person. Communicating through writing is ...

When workplace communication fails, it's because something gets distorted—either the message, the relationship, or the ...

After a GMC Sierra EV failed on day one and was eventually scrapped, one owner is still making monthly payments and ...