Many enterprises using Microsoft teams for collaboration are now turning their attention to telephony needs and asking: What can Microsoft do for me? But like any IT project, migrating your telephony ...

Every company, no matter the size, needs a robust communications platform. The top voice over IP (VoIP) services we've tested ...

Virtually all currently marketed IP telephony systems share a common design platform of server-based call control and distributed media gateways, but there still remain noticeable differences that ...

Last week, we highlighted an Avaya announcement about the company’s new IP Telephony system called Avaya Distributed Office, designed to meet the challenges of smaller offices that are part of a ...

IP telephony began humbly as a novelty application that allowed online users to converse over the Internet. Today, it has finally matured enough in both feature sets and network availability that it ...

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony systems. By utilizing a robust Computer Telephony Integration System, IT ...

Today, we’ll continue with our list of the top 10 requirements for managing an IP telephony system. We published the first five requirements earlier this week; now we’ll cover six through 10. Today, ...

Cisco's IP telephony offering has become so complex in such a short period of time that to learn about it now involves a two-part, eight-day training course. Delegates can either attend the two parts ...

Brown Brothers Harriman & Co. last week said it has completed a three-year project to install IP telephony systems at several of its U.S. offices. But the New York-based banking and investment ...

Siemens AG’s U.S.-based networking subsidiary yesterday announced an upgrade of its IP telephony system that can be scaled up to support as many as 100,000 end users on a single network. Version 2.0 ...

IT is not very generally known that the engineers of the British Post Office have begun to change the telephone system of London into a fully automatic one. The task is enormous and it will be fifteen ...

When executed by the one or more processors, the instructions may cause the system to: (1) receive, via the communication network and from each of a plurality of call agents within the ...