Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...
Globally, market dynamics are evolving as telecom carriers reorient toward software-based offerings, while hyperscale cloud providers and specialized vendors compete to deliver advanced, ...
SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.
ZURICH--(BUSINESS WIRE)--Open Systems, the leading provider of native, managed SASE solutions with a superior user experience, today announced that TMC, a global, integrated media company, has awarded ...
After the government’s recent approval to full-fledged internet telephony by telcos, state-owned Bharat Sanchar Nigam Ltd (BSNL) today said it is ready with its new offering ‘Wings’, which will be ...
LAS VEGAS & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the release of the latest edition of ServiceDesk Plus - MSP, the company’s web-based ...
The traditional telecommunications market was turned on its ear in 2005 as big phone companies aggressively started entering new markets to fight stiff competition from cable providers and Internet ...
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