Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

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SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

MIAMI LAKES, Fla.--(BUSINESS WIRE)--RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a ...

Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

February 13, 2019 —IntraCom Systems, LLC, a Los Angeles-area developer of highly interoperable, multi-channel software communication systems has released a new version of its VCOM Matrix platform that ...