Despite the growth of the Internet and social media, many people still contact HVAC companies by phone. That means, no matter how awesome your website is or how many followers you have on Twitter, you ...

In order to prepare yourself and your team for the barrage of customer calls that will come with many heavy shopping seasons of the year (Valentine’s Day, Black Friday, Cyber Monday, post-holidays, ...

I've got an upcoming phone interview for a new position within the company I work for on Monday. Not only has it been almost 2.5 years from my last interview, but this will also be my first telephone ...

I hope today’s tips help you make a good first telephone impression with an employer. As we’ve all heard, you only get one chance. Make the most of it! If you’re an area professional in the midst of a ...

Younger people especially hate the phone! This is causing a lot of changes hampering intergenerational family communication. Hampering office communication. Tilting the results of national polls which ...