Virgin Mobile has blitzed an Australian Communications Consumer Action Network (ACCAN) report detailing disappointing customer service from Australia's telco providers; however, the telco stopped ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

A Q&A with Kaspersky Lab researcher David Jacoby examines a gaping hole in the telco customer-service process that allows adversaries to commandeer phone calls. As anyone who has called into a bank or ...