We’ve all been there or at least know someone who has: You land that coveted job only to get handed disappointing — and maybe even outdated — technology tools that pale in comparison to your own ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...

When you become a resident, you’ll receive an email with your username and password, which we call a “Norse Key“. You’ll use it connect to the internet, print ...

Comerica in Dallas has found its AI co-pilot, which it calls ComerIQ, is able to resolve 30% of IT issues on its own and reduce the amount of off-hours help desk support the bank must provide.

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

Due to construction in the University Computing Center, the Technology Help Desk walk-in support has been temporarily relocated to Swain Library in Sangren Hall. View help desk hours. Swain Library ...