The holidays are here, which means lots of quality time with loved ones. If you're the resident tech whiz in your family, however, it also means getting bombarded with requests for support. Your ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it's just a question about an ...

If the long wait times and hard-to-find numbers don’t make it clear enough, I’ll say it: Tech companies don’t want to talk to you. Here’s a secret I bet you didn’t know. You can have Amazon call you ...

AT&T is betting its technicians can top the Geek Squad in providing consumers with the best in technical support. The country's largest telecommunications company announced Thursday it is starting a ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

Here at Ars, we are no strangers to online tech support scammers. For years now, we have played along with scammers, cajoled them, and called them out on their tricks. Such scams are notoriously ...