The FBI in Boston announced that they shut down a call center operation in India after busting a major racket that involved ...

Cutting corners: Amazon and Microsoft have collaborated with India's Central Bureau of Investigation (CBI) to bust fake tech support centers that affected over 2,000 of their customers, mainly in the ...

When it comes to consumer scams, rip-off ploys have their seasons – and both the Federal Trade Commission (FTC) and the Identity Theft Resource Center (ITRC) say that the U.S. could be entering a high ...

MacTank, a network of Macintosh experts founded in 1999, provides outsourced tech support for Mac-OS software companies. Their business depends on connecting customers with the right expert on demand: ...

Call center operators use pop-ups, malware, and cold calls to get people to pay for PC ‘fixes’ they don’t really need. Call center operators use pop-ups, malware, and cold calls to get people to pay ...

FBI Director Kash Patel says operation defrauded US seniors of millions; urges public to report suspicious activity to ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

When a computer locks up and a pop-up notification on the screen says to seek assistance to remove malware, people might not feel they have an option other than to comply. That is one of the scams ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...