5 Things Call Center AI Can Do Today and What’s on the Way Your email has been sent Call center artificial intelligence is already helping contact and call centers in a wide range of areas, from agent ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...

Over the past 12 months, a largely unknown bootstrapped Canadian SaaS company has quietly facilitated 38 million connections for its customers. This staggering achievement has accelerated the growth ...

Smart businesses recognize the value of outsourcing, as this can lead to huge cost reductions. Some lack the internal resources to meet customer expectations, while others can no longer handle the ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the reaction in the Philippines was closer to fear. Consultancy firms and banks ...