AI spotlights pain points. AI-powered customer analysis uncovers hidden frustrations and helps brands refine messaging, improve CX and reduce churn. Smarter segmentation wins. AI-driven customer ...

Target Corporation (NYSE:TGT), one of America's leading retail chains with annual revenues exceeding $107 billion, finds itself navigating a complex landscape of challenges and opportunities as it ...

Target has seen a drop in sales. Many have blamed that on the retailer's political stances. Its actual problem is much more basic. Back when I served as general manager for a large toy store, I often ...

Michael Podolsky, Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their service. I often emphasize in my writing why customer satisfaction is ...

In an increasingly complex and globalized business world, precise data and in-depth analysis have become more than just strategic tools. They form the foundation for sustainable decisions that ...