Global insurer Allianz is moving beyond case-centric towards object-centric process mining to help it really understand the customer journey. Allianz is one of the world’s leading insurance companies ...

Systems thinking is used among writers, artists, scientists, and, yes, CEOs. When you’re running a company, there are always areas that can be improved, especially as your business grows. As Donella ...

When I was a teenager, my ticket to freedom was a 1979 Volkswagen Rabbit. It was silver with a red pleather interior, and I absolutely loved that little car, even though it rarely loved me back. It ...

The term "systems thinking" refers to a management and operations approach where single business decisions are analyzed based on the systematic consequences they have. If a company invests in a new ...

For the last few years, design thinking has been in vogue. I’ve worked for three years as a member of the team designing and running +Acumen courses. In 2013, we launched an “Introduction to ...

Workplanning usually involves a confluence of top-down and bottom-up approaches in many organizations. Some broad annual guidance is given by the CEO, with Finance providing a budget forecast based on ...

Article exploring systems thinking and organizational innovation in government with contributions from India and Canada ...

I have thoroughly enjoyed reading the brilliant new book by Scott Page, The Model Thinker. Page describes many models we can apply to data in efforts to understand our world and address complex ...

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This post was co-authored with Professor John Vervaeke 1. Thinking, Fast and Slow is one of the great books written on cognition and decision making. In a clear and accessible fashion, it made popular ...