This online engineering specialization will help you elevate your skills from a beginning practitioner to a more advanced real-time system analyst and designer. You will dive deeper into ...

Ticket Management: Proactively monitor and respond to tickets logged through the Service Desk platform, ensuring timely resolution and minimal impact on business operations. Analyse and prioritise ...

• Requirements Gathering – elicitation of client system requirements for input to functional and/or technical requirements specifications. • Solution Design – design of functional and/or technical ...