An effective survey can help a business identify its strengths and weaknesses and use this information to improve and grow. But to gain the right information, you must ask the right questions.

NEW YORK (WABC) -- A new survey by Bankrate has found an interesting trend among consumers when it comes to tipping: two-thirds of Americans view tipping negatively now, according to the survey.

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings via ...

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't get ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. When you’re conducting a survey, the research you ...

A Bankrate survey shows fewer Americans plan to tip holiday service providers this year, with the largest drops among childcare providers and teachers. Median tip amounts remain mostly flat, though ...

Under healthcare reform, hospitals are becoming financially accountable for quality of care. CMS’ value-based purchasing program, for example, will provide payments based on multiple quality measures, ...

Most Americans are overwhelmed and annoyed with today’s tipping culture, but some are still more generous than others, according to a survey conducted by personal finance comparison site Bankrate.

Here's how properly executed site surveys can make for better performing Wi-Fi networks by dealing with potential frequency conflicts, blocked signals and more. Wi-Fi can be fickle. The RF signals and ...

They’re not keeping the change. A new survey has revealed that not many servers are actually pocketing more gratuities from tablet-style payment methods — which notoriously put an emotional burden on ...