Google’s poor tech support for its Nexus One smartphone is making some buyers downright hostile toward the company we’ve all been programmed to love. Though not alone in the low-support world of ...

How higher education institutions can incorporate data analytics into student support strategies to pinpoint risk factors that could disrupt a student’s progress and target assistance Higher education ...

My MacBook keyboard, the one with the malfunctioning M-key, had focused my mind. (That sentence took me almost 40 seconds to type. A lot of Ms.) I wondered, though, what other problems people around ...

Early adulthood, a transitional life stage marked by major changes in social roles and responsibilities, can bring with it an increase of mental health problems. A team of McGill University ...

Building an effective support team in your small business involves ensuring that all team members have the skills and knowledge to perform effectively. By establishing clear policies and procedures ...

Even before the rise of ChatGPT, the customer experience (CX) industry has been making huge shifts in the past few years toward automation. When customers can help themselves with online self-service ...

The Microsoft Product Support Reports utility offers the ability to select the particular scenarios for which system configuration data will be collected: General, Internet and Networking, Business ...

Even though Microsoft 365 is normally stable and reliable, problems can still occur. Sometimes a simple fix is all that's needed. But there have been times when I've wasted a perfectly good afternoon ...

I was surprised to see a small message pop up in the bottom-right corner of my screen when I visited a Microsoft Support KB article. The message said – Try our new virtual support agent. Curious, I ...

You don't have to face memory problems on your own. There are lots of people who can support you and help you to stay active and independent. They might be friends, family, or professionals. Help is ...