When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. It ...

Microsoft will end support in 2026 for Windows 11, Office 2021, and other key products. See what’s affected, key dates, and ...

It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...

Microsoft engineers once employed a clever tactic to appease irate customers demanding to speak with Bill Gates. Operators would impersonate Gates's secretary, assuring callers their concerns would be ...

Microsoft had a clever way to handle angry customers demanding to speak with Bill Gates. Support staff would transfer these calls to a special internal line. Operators there would answer as 'Bill ...

Support expires for Windows Server 2008, and the codebase released to manufacturing in 2006 Microsoft has quietly maintained ...