How employees use EAP services: Key trends and utilization rates

AllOne Health reports increasing EAP adoption among employers, but utilization remains low due to awareness and stigma ...
Forbes

Study Reveals Customer Service Dissatisfaction For Non-Tesla EV Owners

Customer satisfaction with dealer service ticked up slightly in the J.D. Power 2024 U.S. Customer Service Index (CSI) Study. (Photo by Justin Sullivan/Getty Images) While overall customer satisfaction ...
jdpower

EV Service Jolts JD Power CSI Study Results, Resulting in First Satisfaction Decline in Nearly 30 Years

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...
jdpower

Dealer Service Satisfaction Improves but Appointment Wait Times Continue to Grow, JD Power Finds

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...
Business Wire

Two-Thirds of Enterprises Using Managed Service Providers for GenAI, ISG Study Finds

STAMFORD, Conn.--(BUSINESS WIRE)--New survey research from leading global technology research and advisory firm Information Services Group (ISG) (Nasdaq: III) finds two-thirds of enterprises are using ...
Forbes

How Investing In Customer Self-Service Can Revolutionize Customer Satisfaction

Today’s customers prefer to self-serve over queuing on support calls. A study by Microsoft on the State of Global Customer Service found that 63% of customers under 35 go online to look for customer ...
Palm Beach Post

FAU study finds training dogs helps ease stress, slow aging in women combat veterans

Veterans who trained dogs showed an increase in telomere length, a marker of cellular aging, while a control group showed a decrease. The study highlights the potential of non-traditional, ...