Value Stream Maps (VSM) are a powerful tool used in lean manufacturing and other business processes to visualize and analyze the flow of materials and information required to bring a product or ...

Ernie Smith is a former contributor to BizTech, an old-school blogger who specializes in side projects, and a tech history nut who researches vintage operating systems for fun. Many discussions around ...

Enterprise AI adoption is in crisis. According to Gartner, only 54% of AI pilots reach production, and fewer than half of those deliver the expected benefits. Meanwhile, Microsoft's 2025 Work Trend ...

When Etsy introduced a generative AI chatbot for customer service, satisfaction scores and sales declined. CEO Josh Silverman later described it as “one of the worst-performing experiments” of his ...