Convenience store chains have significant training challenges. Dispersed locations and high turnover make training difficult to deliver and track. At the same time, the imperative for great customer ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Flipping through shirts hanging on a rack, Blanca helped Jessica pick out an outfit for an upcoming special occasion: her release from jail. NPR is using only the first names of the incarcerated women ...

Ethosphere, a Seattle-based startup that recently secured a new funding round, is launching a retail coaching tool that records the in-store conversations of store associates. The tool then leverages ...

It’s great when you can hire someone who can be up to speed in the first 15 minutes, but most people need training time. Even your newly hired chief financial officer needs considerable time to ...

After spending one year of research into every aspect of the Apple Retail Store for my book, The Apple Experience, there’s very little new information that surprises me. However, sometimes people leak ...

A shopper browses an Apple Inc. iPhone display at a Target Corp. store in Chicago, Illinois, U.S., Photographer: Daniel Acker/Bloomberg The chain is incorporating Apple-dedicated shops in 17 of its ...

Like many other retailers, Microsoft shut down its physical stores around the world on March 16th. As much of the workforce has shifted suddenly to remote work amid the coronavirus pandemic, so too ...

Syracuse, N.Y. – The state of New York is providing $8.5 million to turn the long-vacant former Sears Roebuck store on Syracuse’s South Side into a semiconductor workforce training hub. Gov. Kathy ...