Lowe's is reporting success putting AI companions in the hands of employees, while Walmart and Home Depot are betting ...

Despite the overwhelming data suggesting that personalization will remain — and grow — as a necessary facet in omnichannel strategies, brands and retailers have yet to use store associates to their ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Retail in 2026 is moving faster than most organizations can manage through effort alone. Customers expect clear answers, quick adjustments and smooth experiences wherever they engage. Inside stores ...

Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. One of the most challenging pieces of the puzzle is the role ...

A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are specifically sought for. This fable is now shattered, according to a survey ...

For the past decade or so, the pendulum has swung too far toward the lion’s share of retail investments that were earmarked for the red-hot e-commerce space, Tulip Retail’s EVP of marketing Bill ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...