Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are specifically sought for. This fable is now shattered, according to a survey ...

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. Each store will continue to operate in its traditional retail ...

Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. One of the most challenging pieces of the puzzle is the role ...

About 83% of shoppers believe they’re more knowledgeable than retail store associates, though 79% say being able to engage with knowledgeable store associates is “important” or “very important,” ...

NORTHBROOK, Ill.--(BUSINESS WIRE)--Ninety-five percent of consumers want to be left alone while shopping unless they need a store associate’s help, according to a new consumer survey by HRC Retail ...

Remember when the store sales associate was the center of the shopping experience? Whether it was taking a shopper’s clothes to the dressing room, rummaging for different sizes, offering ...

While no one’s denying the power of online retail sales, shoppers aren’t giving up physical stores anytime soon. Here’s how technology’s leveraging the best of both worlds and why success lies with ...

NEW YORK--(BUSINESS WIRE)-- Manhattan Associates Inc. (NASDAQ: MANH) today announced significant enhancements to its Manhattan Active® Point of Sale (POS) application designed to meet the dynamic ...