Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

For as long as we’ve had customer-dependent businesses, we’ve contemplated what it means to provide "good customer service." This is well-trod territory, so frequently discussed that many ...

Having a voice of the customer (VOC) program is one thing, but having a program that actually impacts your customer experience is something else. So it turns out that the voice of your customer is ...

Think of customer experience (CX) as the pulse of your company's brand. Whether engaging with your business through an app, phone call or in-store visit, customers are well aware of how they're ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...

For many companies, the particular products and services they produce are no longer enough to differentiate them from the competition. Differentiation must therefore be derived in some other way. One ...

All humans, including the humans we call "customers," tend to remember what happens to us in our lives in terms of stories. The implication for any company striving to build customer engagement and ...