Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...

On October 15, 1908, the Italian poet Filippo Tommaso Marinetti raced his new four-cylinder Fiat sports car down Milan’s Via Domodossola. His bright, sunny fall drive was suddenly interrupted when a ...

For a fighter pilot in combat, speed is everything. Speed can sometimes even save your life. That's why we have a saying in the jet fighter community: Speed is life. Those three simple words took on a ...

Consumers are accustomed to receiving new levels of service online. And they’re increasingly turning to chat, text or messaging apps instead of making a phone call. With the increased reliance on ...

The restaurant industry is undergoing a major overhaul, all thanks to the transformative power of artificial intelligence. AI-driven content and analytics are the early architects of this, redefining ...

One click and there’s a taxi on the way to you. Two clicks and you’ve paid your bills. A swipe right and you’ve renewed your car insurance, WITH a discount! These days we expect effortless experiences ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. The service will enable financial advisers to input in one place all the ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...

If your website doesn’t load quickly, you’re losing sales. People aren’t willing to wait anymore. Even worse, slow websites often finish well below faster ones in search results. This means customers ...

And if you’re getting better Internet service than you’re paying for, it’s best to not complain about it! Check out what happened when a guy who was pretty clueless decided to complain about the ...