Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...

To the editor: Every month, I pay Spectrum more than $200 for television, internet and phone service. Television these days seems to hold too much advertising, so I recently decided to cancel my ...

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives in Cheektowaga Tuesday. The hiring event will be held from 2 p.m. to 6 p.m. Tuesday at ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

MICHIGAN (WNEM) - Spectrum is warning customers about a scam going around. The scammers are posing as the company and targeting customers by offering a 50 percent off services offer in exchange for a ...

Spectrum, which is also known as Charter Communications, has seen its customer numbers nosedive over the past few years as its cable business has suffered from the nationwide cord-cutting trend.

Spectrum, which is operated by Charter Communications, continues to lose customers at a rapid pace, despite recent efforts to slow down the alarming trend. During the third quarter of this year, ...