Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...

This is one of those stories where the stakes may be small but the issues raised are large, reflecting how difficult it can be for consumers to navigate customer-service obstacle courses. Huntington ...

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...

Syracuse, N.Y. – Charter Communications pledged to improve service and reduce its customer complaint rate as part of a deal to get the state’s approval of the cable giant’s acquisition of Time Warner ...

To the editor: Every month, I pay Spectrum more than $200 for television, internet and phone service. Television these days seems to hold too much advertising, so I recently decided to cancel my ...

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...

STAMFORD, Conn.—Charter Communications has promoted Chris Fulton to senior vice president, customer operations and experience for Spectrum Business, its commercial services operation. Fulton succeeds ...

Lexington leaders may soon take action against the city's cable provider. On Thursday night, the Lexington-Fayette Urban County Council will vote on a resolution demanding that Spectrum work out its ...

Spectrum, which is also known as Charter Communications, has seen its customer numbers nosedive over the past few years as its cable business has suffered from the nationwide cord-cutting trend.

Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...