A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

Customer service is not what it used to be. One woman's viral interaction with a customer service representative proves it. Featured Video In a TikTok video that has amassed over 2.2 million views, ...

Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...

GREENVILLE, S.C. (FOX Carolina) - Hundreds of FOX Carolina viewers expressed concern on Facebook over ongoing Spectrum issues since Helene hit. “My stepson works from home. He has been finding places ...

Syracuse, N.Y. -- Spectrum is getting out of the home security business in less than two months, and customers who have spent in some cases hundreds of dollars on security equipment are not happy ...