Your customer service goal should be to never say a blunt “no.” Instead, make every effort to arrive at a “yes” for each customer interaction. In the realm of customer service, a knee-jerk “no” ...

Gartner found that 91 percent of service leaders are under pressure to implement it to improve both efficiency and customer satisfaction. However, a recent Qualtrics survey finds that nearly one in ...

The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request. is ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

Technology startup Netomi has ⁠raised $110 ⁠million in a Series ⁠C funding round led by Accenture Ventures, the startup’s chief executive ​told Reuters this week. Founded roughly a decade ago, Netomi ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

Some of your most loyal customers may be the ones who’ve had problems and complaints with you in the past. This might sound counterintuitive, but it’s a phenomenon I’ve observed throughout my career ...

MHT President Kelly Dier and the Marmon Highway Technologies road show trailer — pulled by a now-rare Marmon tractor. When the black-and-yellow, pointy-tailed Marmon Wasp won the first Indy 500 race ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

Comcast seems to be following through on promises made by its CEO Neil Smit to make fixing its customer service woes a priority for 2015. "The way we interact with our customers -- on the phone, ...

North Carolina lawmakers are looking at ways to improve customer service at the Division of Motor Vehicles [DMV}. It includes the possibility of having the private sector handle some of the DMV's ...