FOLSOM, Calif.--(BUSINESS WIRE)--AgreeYa Solutions, a leader in software, solutions and services, was named winner of the 2022 Excellence in Customer Service award presented by Business Intelligence ...

In 2010, The Guardian Retirement Solutions was looking for a way to get better and be recognized for delivering outstanding customer service from their customer care organization. After looking at ...

Talkdesk cloud flexibility supports remote agents for business continuity, scalability to support On’s rapid growth plans and innovation to future-proof contact centers worldwide Within three months, ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

Last time we talked about issues and I said we would talk about some possible solutions. Here are two to start. I have touched on this in previous columns, but I think it is important in customer ...

Partnership expands visibility, education, and growth opportunities for MSPs while showcasing Far Out Solutions’ ...