Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Salesforce announced Monday that it has agreed to acquire AI customer service company Fin for approximately $3.6 billion.

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Customer service software empowers your support team to quickly resolve customer issues. We've tested the leading options to help you choose the best solution for your small business. Our team tests, ...

Salesforce stock rises after the software company announces a $3.6 billion deal to bolster its AI agent offerings.

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Josh Lowensohn joined CNET in 2006 and now covers Apple. Before that, Josh wrote about everything from new Web start-ups, to remote-controlled robots that watch your house. Prior to joining CNET, Josh ...

Discover how field service software is revolutionizing HVAC operations through improved scheduling, real-time dispatching, ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...