Zoom Video Communications has spent resources on developing a robust slate of new products, such as the Phone and Contact Center, to diversify its dependence away from Zoom Online. Despite efforts to ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Zoom Video Communications ZM recently entered into a definitive agreement to acquire Five9 FIVN, a provider of the intelligent cloud contact center, in a deal worth nearly $14.7 billion to target ...

French officials will soon be expected to use new French-made video conferencing software as part of an effort to “regain ...

Jumping from 10 million users in December to 200 million just a few months later clearly took Zoom by surprise as the surge in usage surfaced a number of privacy- and security-related issues with the ...

"It becomes a bit of a 'prove me' story from here for Zoom to show the acquisition makes sense," said one analyst. SOPA Images/LightRocket via Gett Zoom’s stock tanked Monday morning after the video ...

After Tiger Global offered to invest in his startup earlier this year, Cresta CEO Zayd Enam spent the next few weeks courting three call center companies to join in as well. Customer service has long ...