Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

From industry titans Cisco Systems and VMware to startups IP Infusion and TidalScale, CRN breaks down the most important software-defined data center vendors in 2020 who are transforming the industry.

Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Data centers consume millions of homes' worth of electricity each year, with much of that electricity simply powering the ...

Here’s 10 of the coolest software-defined data center operators in 2022 that are paving the way for the future as part of CRN’s 2022 Software-Defined Data Center 50 list. 10 Software Defined Data ...

When KeyBank went shopping a couple years ago for a massive data center, it was impressed with IBM's terabytes and transfer rates. But what really sold them was a frequently overlooked component: ...

Through the Software Center application for Drexel-provided PCs, faculty and professional staff can install applications and receive software and security updates from Drexel IT. Software Center is ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Dec 5, 2023 at 5:00 ...

Volvo launches its main software development and testing center in Gothenburg, Sweden, in one of the biggest investments in the automaker's history. The new center will act as a flagship for all of ...