Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Social media management stalwart Hootsuite has acquired Sparkcentral, a ...

Social customer service is no longer a trend, it’s a reality. Google it. Or better yet, log in to Twitter or Facebook and check out how the world’s leading brands are social media savants. Whether you ...

CHICAGO, Sept. 18, 2023 (GLOBE NEWSWIRE) -- Sprout Social (SPT), an industry-leading provider of cloud-based social media management software, has been recognized by G2’s 2023 Fall Reports as a leader ...

In today’s digital landscape, many customers will first turn to a company’s social media platforms even before researching customer reviews. However, navigating and managing multiple social media ...

If your company isn't using Twitter or Facebook as a customer service tool, it is now officially in the minority, according to a sponsored survey of companies in the United States and United Kingdom ...

Research firm Capterra has found that artificial intelligence is already proving impactful in several critical business functions, including customer service and social media marketing. Capterra’s ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...