PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

To mark the International Day of Sign Language, Ooredoo has announced enhancements to its dedicated Sign Language Customer Service Centre, reinforcing its commitment to inclusivity and accessibility ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

According to Unbabel’s Global Multilingual CX Report published last week, one in four U.S. consumers said they won’t spend more than $500 with a business if it doesn’t offer proper language support.

Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways' customer service facilities in Portugal. He told me that ...

On April 15, 1817, the American School for the Deaf opened. That date is now marked every year by ASL Day. Today, around one million people use American Sign Language (ASL) as their main way to ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...