These design principles—social, short, and positive — are useful for all ages and for many difficult conversations, including climate change. Social means focused on people or places we care about.

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

I was terrified of telling people – then I realised the most difficult conversations in life are also the most rewarding ...