Shell has announced that it is the first company in the lubricants sector to launch an artificial intelligence-driven service for customers – Shell Virtual Assistant. It is an interactive one-stop ...

Ofcom, the telecoms regulator, has named Shell Energy Broadband, BT Mobile and Virgin Mobile the worst providers for customer service in its latest report on complaints in the telecoms sector, ...

Shell records calls made to its 888-GO-SHELL customer service number without the callers' consent or notice, in violation of the Invasion of Privacy Act, a class claims.

In mid-2015, Shell Malaysia conducted a consumer survey, which led the brand to some very interesting insights about what makes drivers and retail customers happy. “Overall, we concluded that customer ...