Shell has announced that it is the first company in the lubricants sector to launch an artificial intelligence-driven service for customers – Shell Virtual Assistant. It is an interactive one-stop ...
Ofcom, the telecoms regulator, has named Shell Energy Broadband, BT Mobile and Virgin Mobile the worst providers for customer service in its latest report on complaints in the telecoms sector, ...
In mid-2015, Shell Malaysia conducted a consumer survey, which led the brand to some very interesting insights about what makes drivers and retail customers happy. “Overall, we concluded that customer ...
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