Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

CEO Bill McDermott has his sights set on ServiceNow being the end-to-end platform for digital transformation. At ServiceNow’s Knowledge user event, he laid out a vision that puts the ServiceNow ...

Knowledge management initiatives have been proven to deliver ROI and a range of significant benefits for customer service and support organizations, including increasing staff efficiencies, delivering ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.