Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

‘We are embracing partners—large global SIs to regional partners to small partners—everybody that the customers are used to. Our team will be working with them jointly as we go winning one deal at a ...

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...

WHITE PLAINS, N.Y., March 31, 2026 /PRNewswire/ -- Backed by Rockbridge Growth Equity, FormativGroup today announced the acquisition of Flok, a Salesforce consulting firm known for helping ...

IT service was built to bring structure to chaos. But for many organizations today, it’s become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel ...