The United States Postal Service (USPS) admitted it has 285 buildings across the country that are partially or completely ...

A change at the U.S. Postal Service could pose an issue for people who need to get bills, taxes and other mail postmarked by ...

What is a managed service provider? A managed service provider (MSP) is an outsourcer contracted to remotely manage or deliver IT services such as network, application, infrastructure, or security ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

There was a time in the not-too-distant past when the prevailing thinking among IT organizations was that what we deliver is more important than how we deliver it. Today’s most successful CIOs ...