Both service operations and manufacturing operations are in the business of satisfying customers, and that requires organization and planning. While the mechanisms and inputs for creating customer ...

Most manufacturers are familiar with providing base services alongside their product offerings. After all, customers expect that equipment will experience maintenance problems from time to time.

In the manufacturing industry—a space characterized by intricate supply chains, rapid technological advances and high-stakes operational demands—what happens after a product is sold can be just as ...

Since the 1980s, when Japan Inc. started challenging America’s hegemony in making stuff, economists have questioned the need for us to make anything at all anymore. Case in point: Jagdish Bhagwati of ...

Operations is a core functional area of an organization, along with marketing, human resources and accounting. Operations management plays a crucial role in enhancing the quality of products and ...