Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

DJ Daniel, the 13-year-old cancer survivor made famous during President Donald Trump's joint address to Congress earlier this month, has officially reported for duty at the U.S. Secret Service ...

LANDSTUHL, Germany – Maya Angelou once said, “You may not control all the events that happen to you, but you can decide not to be reduced by them.” This sentiment was put to the test on approximately ...

The newly decommissioned Marine One helicopter found a new home with the U.S. Secret Service. In a video posted to X on Wednesday, Secret Service Deputy Special Agent in Charge Troy Sarria announced ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Since 1 in 5 Americans live with a mental health diagnosis, there is an uptick of people who have a psychiatric service dog (PSD). To qualify for the service, individuals must be legally disabled ...